Returns Policy


We take great pride in the fact that our handmade products are of the best craftsmanship possible, and therefore, we also make sure these products receive the proper packaging treatment they deserve. We will not ship out any boards without proper QC inspections.  

 

We do not accept returns for minor blemishes caused by improper handling by carriers or the manufacturing process (i.e. a speck of paint transferred from the drying racks)

 

All sales are final, we do not accept exchanges for other products.

WE WILL NOT REFUND AN ITEM RETURNED TO SENDER FOR LACK OF PAYMENT FOR TAXES, IMPORT DUTIES OR ANY OTHER ASSORTED TARIFFS YOUR COUNTRY MAY PUT ON YOUR PURCHASE.  IT IS THE CUSTOMER'S RESPONSIBILITY TO PAY THESE DUTIES.  FOR MORE INFORMATION PLEASE REFER TO OUR TOS/SHIPPING PAGE.

Returns

Our policy lasts 15 days. If 15days have gone by since your purchase, unfortunately we can’t offer you a refund.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  Be aware that we may not be able to exchange your return for a product of the same model due to supply.  If that is the case, and if we determine the return is valid, we will refund the amount of your initial purchase, prior to shipping and tax.

 

If you received a different product than that which you purchased, or have any questions regarding our products you may write customerservice@positivecharge.co

 

We do not offer a refund or exchange of any sort for clothing goods.

 

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@positivecharge.co.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@positivecharge.co

Once we have determined that we can do an exchange for you, then, and only then, should you send your item to: PO Box 2196 Slidell Louisiana US 70459.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

Shipping

To return your product, you should mail your product to: PO Box 2196 Slidell Louisiana US 70459

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.